Delivery and Returns

Delivery

We believe that buying a mattress shouldn’t be an inconvenience and should be hassle free. No hauling heavy vacuum packed mattresses up the stairs or strapping old mattresses onto the car roof for the tip run.

Your mattress comes with free two man home delivery, delivering the mattress to the room of your choice free of charge. Receiving your mattress really couldn’t be easier; here’s how it works:

  1. Order your mattress online for delivery within 5 to 8 working days for an Nrem mattress and 10 to 15 working days for the DUO mattress
  2. Our delivery partner will contact you within 48 hours to arrange a convenient time and date to deliver your mattress
  3. You will be contacted by our delivery partners the day before delivery to confirm your delivery time slot
  4. Your mattress will be delivered to the room of your choice by our two man delivery team with all the packaging taken away also
  5. We can even remove your old mattress for a small charge also, just make sure to select this option at checkout

If you have any specific instructions relating to your delivery, please contact us on 0333 003 3352 or info@tweakslumber.com and we will be happy to help. Delivery is free of charge to UK mainland. For areas excluding UK mainland including Isle of Wight, Channel Islands and Shetland Islands please call for a delivery quote.

Returns

We’re confident you will love your new mattress, but if you find you’re not getting the sleep of your dreams you might need to ‘Tweak’ it. We give you 100 nights to sleep on your mattress and make sure it’s right for you.

If it’s not, you can customise your comfort free of charge, or, if you’d prefer, we will come and collect the mattress and refund you in full.

We recommend you sleep on your mattress for at least 30 days to give your body time to get used to the change, but if you are having issues please get in touch.

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N-REM

Designed for Pain Sufferers

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DUO

Unrivalled Comfort for Couples

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