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Frequently Asked Questions

How It Works

What makes the DUO so special?

Unlike other mattresses, DUO allows couples to select their own comfort level for their side of the bed. You can choose between soft, medium and firm so if you have different preferences, you don’t have to buy two mattresses. You can even swap your firmness with the pull of a zip so if your preferences change, your mattress does too. DUO is not one size fits all, it’s the one that fits right.

I have back pain, will the DUO help?

If you wake up with aches and pains, you may need a firmer mattress. You can choose firm for your side of the mattress, whilst your partner can opt for a softer comfort.

Who is the DUO suitable for?

The DUO mattress is perfect for couples who are different sizes or have different preferences on comfort. Some people like to sink in to a cocoon-like soft mattress whereas others prefer to lie on top of a mattress with no give. The DUO gives the best of both worlds, without the need for a zip and link style mattress.

Can I change my comfort level in the future?

We want to make sure your mattress is perfect for both of you. During your 100 night sleep trial you can customise your mattress free of charge, so if you’re not sure about the firmness you’ve chosen, you can simply swap it! After your 100 night trial, you can still purchase more foam inserts for a small charge, so you can keep refreshing your mattress for years to come.

Is the DUO mattress suitable for allergy sufferers?

Not only is the mattress naturally dust-mite resistant, it’s also great for people with sensitive skin. The fabric cover can be easily removed and machine washed whilst the modular design means you can clean and replace individual components so there’s no dirt or dust build up.

How It's Made

What is the DUO made of?

Designed exclusively couples, the DUO mattress has been engineered to give you the best night’s sleep without compromising on comfort or quality. Inside the mattress is a 1,800 pocket sprung core and our unique, split comfort reflex foam. This is topped with a thermo regulating Viscoool foam layer for extra comfort and coolness. The mattress is finally encased in our luxury, hypoallergenic cover which can be removed and machine washed for easy cleaning.

What is reflex foam? How is it different from memory foam?

We use reflex foam in our mattress as opposed to traditional memory foam. Reflex foam is different in two main ways. It’s much more responsive to your body meaning it adjusts instantly when you change position during the night and bounces back to its original shape faster. Reflex foam doesn’t get as warm as memory foam so it can keep you cooler at night.

How does the Viscoool layer regulate temperature?

Being too hot makes it difficult to get a good night’s sleep, that’s why we’ve incorporated Viscoool’s thermo regulating foam in to our mattress.

Made from a blend of natural materials including soybean oil and a natural balm, Viscoool foam has a unique open pored structure that helps to reduce heat build-up and allows air to circulate freely within the mattress. This allows you to stay cooler for longer so you can sleep comfortably all night long.

Does your mattress contain latex?

Our mattress is completely latex free which makes it perfect for those that suffer from latex allergies.

Who manufactures the DUO?

All DUO mattresses are made right here in the UK by one of the leading manufacturers Breasley. Based in North Manchester, Breasley are approved by the National Bed Federation and have been producing quality mattresses for over 40 years with state of the art machinery and a skilled workforce. You can be confident in the quality of your mattress when ordering from DUO.

Is the DUO mattress environmentally friendly?

We are dedicated to minimising our environmental impact. All DUO mattresses are made in the UK and are local to us here in Manchester, helping to reduce our carbon footprint. The few returns we do receive are either donated to charity or broken down and the components recycled individually for future use in other industries.

How is it tested?

We have thoroughly examined our DUO mattress with the use of extensive roller testing to ensure it is made to last. The DUO has performed well in all tests and has been placed in the top category for foam settlement and dipping, meaning you can get your best night’s sleep for years to come.

What safety certificates do you have?

The DUO mattress has been tested in line with UK law and meets all UK health and safety requirements. It is certified under the Furniture and Furnishing Regulation Act 1988. For more information on our safety certificates please contact us directly.

Delivery

How much does delivery cost?

At DUO we pride ourselves on good value and exceptional service. With no hidden charges, we offer all our mattresses with a free two man delivery service to mainland UK.

Please note for highlands, channel Islands, and other non UK mainland regions a delivery charge may be incurred.

How long does delivery take?

For all mainland deliveries we aim to deliver your N:rem mattress within 5 to 8 working days of your order confirmation email. Once placing your order you will be contacted with one working day to begin booking in your delivery and arranging your delivery date. Please note that for N. Ireland, Scottish Highlands, and Channel Islands delivery may take slightly longer.

How do you arrange delivery?

Once you have placed your order you will receive an email or SMS confirmation from our delivery team within one working day. You will then be given an option to select your desired delivery date or to contact our delivery team and arrange a more convenient date.

Closer to your delivery date you will be contacted by our delivery team to confirm your delivery and to book a convenient time slot on your chosen date.

Can I add extra delivery details?

Certainly, if you have any specific delivery instructions please leave a note when placing your order or email info@foamcomforts.com and we will do our best to help.

How will my mattress be delivered?

All our mattresses are delivered by our first class two man delivery team. Your mattress will be delivered to the room of your choice, placed on your bed, and all packaging removed. We will even remove your existing mattress for you too – make sure you select this option at the checkout.

Can I choose my delivery date?

After placing your order our delivery partners will give you a range of delivery dates to choose from. If, for any reason none of the delivery dates suit you, you will be able to contact our delivery partners to arrange a more convenient date.

Will you take my DUO mattress to my bedroom?

Yes, your DUO mattress will be taken to the room of your choice by our two man delivery team, placed on your bed, and all packaging removed and disposed of.

Where do you deliver to in the UK?

We deliver free of charge to all UK mainland postcodes and N. Ireland.

For any non UK mainland postcodes please get in touch with us and we will be happy to provide you with a delivery quote.

Will you take away my old mattress?

If you need your old mattress taking away, please select this option at the checkout so we can add an instruction to your delivery.

Please note we will not be able to collect your mattress if not informed prior to delivery.

Returns

What is your returns policy?

At DUO we offer all our customers a generous 100 night money back guarantee.  This gives you 100 nights from the date of delivery to try the mattress in the comfort of your own home and make sure it’s right for you. If you find the mattress is not suitable for you, simply get in touch with our customer service team and we will arrange to collect your mattress free of charge and refund you in full.

What is the returns process?

If you wish to return your DUO mattress simply contact customer services at info@fomacomforts.com and we will arrange collection. This is usually completed within 5 to 8 working days and once collected we will issue you a full refund.

Do I have to pay for the return?

Certainly not. During the 100 night trial period, any mattress that is returned will be done so completely free of charge.

Who will remove my mattress if it’s returned?

Our delivery partners will do all the work for you when returning your mattress. Please ensure that the area is clear and accessible and they will package, remove and carry the mattress for you.

Do I need to keep the packaging when the mattress is delivered?

No, there is no need to keep the packaging when your mattress is delivered.

Our Customer Service

Can I test the mattress? Do you have a showroom?

To help pass on better savings to our customers and to cut out middle men costs we sell the DUO mattress online only. This does mean that we do not have any showrooms, however with our risk-free 100 night trial we give you the perfect opportunity to try the mattress in the comfort of your own home and make sure it’s right for you.

How does the 100 night trial work?

It’s really simple. From the day of delivery we give you 100 nights to try the mattress in the comfort of your own home and make sure it is right for you. If you find you are not getting on with the mattress, let us know and we will be happy swap the firmness of your foams. If you wish to return the mattress, we will come and collect it free of charge and refund you in full.

What is the 10 year warranty?

We are confident in the quality of our mattress and that it will provide you with many good night’s sleep for years to come. That is why we offer all DUO mattresses with a 10 year manufacturers warranty. You can sleep easy knowing that your mattress is protected from any physical defect or change caused as a result of manufacturing error.

What if I have a question about my DUO mattress?

Not a problem at all. If you have any questions about your mattress or order simply get in touch with us by email to info@foamcomforts.com or call us free on 0333 003 3352 and one of our friendly team members will be happy to help.

Using and Caring for my DUO Mattress

When can I start sleeping on my new mattress?

There is no need to wait for your mattress to unroll or reshape before you can sleep on it. All DUO mattresses are ready to sleep on straight away allowing you to get your best night’s sleep sooner.

Does the mattress work with all bed bases?

Yes the DUO works with all standard UK bed bases, including slatted, divan, and box sprung. Please check the size dimensions of your chosen mattress before purchasing.

Will I need to turn my mattress?

No, the DUO has only one sleeping surface so there is no need to worry about flipping your mattress. To help make your mattress last longer we do however recommend that you rotate it at least once every two months.

Do these work on adjustable/electric beds?

Yes our mattresses do work on adjustable beds.

Can you use electric blankets with this?

Yes it is fine to use an electric blanket with our mattress.

Will I feel my partner moving?

Each side of the DUO mattress is independent of the other. The individually wrapped pocket springs help to reduce partner disturbance and roll-together whilst the individual foam set-ups on each side of the mattress make for a personal sleep experience for both partners, with minimal disturbance.

How do I take care of my DUO?

We recommend you take regular care of your mattress to ensure better performance over time and to help make it last longer.

How can I clean my mattress?

It’s really simple to keep your DUO mattress clean. Just unzip the cover and remove completely from the mattress then this can be washed in the machine on a normal cycle at 30 degrees. The cover should be air dried and not tumble dried. The foam inserts inside the mattress are also removable allowing you to vacuum and air out the mattress to help combat dust mites and bed bugs.

What is a person’s maximum recommended weight for the DUO?

Our mattresses are recommended for use by persons up to 16 stone in weight.

How deep is the DUO mattress?

Our mattress is 25cm deep.

How much do the mattresses weigh?

The weight of the mattress depends on what size you order. The single mattress weighs 20kg; the double 30kg; king size 35kg; and super king 42kg.

Will my mattress smell when it is delivered?

As with most foam mattresses your DUO will give off a slight odour after it’s unpacked. Don’t worry – it is totally safe and the odour will disappear after a few hours. A well-ventilated room will help speed up this process.

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N-REM

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DUO

Unrivalled Comfort for Couples

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