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Frequently Asked Questions

How It Works

What makes the Nrem so special?

Unlike other mattresses Nrem is a unique adjustable mattress designed specifically for chronic pain sufferers to get a better night’s sleep. Nrem’s unique design consists of a 2000 pocket sprung base and 10 interchangeable foam tablets (5 in a single) in soft, medium and firm, which allow you to adjust and bespoke the mattress to suit your individual needs. With Nrem you can tailor your mattress to give you soft comfort for painful areas and firmer support where it’s needed.

I have chronic pain, will the Nrem help?

The Nrem mattress is designed to help all sufferers of chronic pain, including back pain. You can design your very own sleep experience by adjusting the foam tablets inside the mattress to give bespoke comfort and support to suit your specific pain needs.

Who is this suitable for?

The Nrem mattress is ideally suited to anyone who suffers with any form of pain or chronic pain and struggles to get comfortable at night. With over 94% of our existing customers feeling a significant improvement in the quality of their sleep, the Nrem is designed not only for pain sufferers, but anyone looking to get a better night’s sleep.

Is this suitable for my partner who does not suffer with pain?

Even if you do not suffer with chronic pain the Nrem can help you to get a better night’s sleep. The unique design allows you to customise the comfort of the mattress by adjusting the foam tablets inside, offering better spinal alignment compared to other conventional mattresses. If your partner prefers one comfort level, we can provide additional foam tablets in the desired density to fill that side of the bed.

How does the tablet system work?

Inside the mattress is 10 individual foam tablets (5 in a single) in soft, medium and firm densities. These tablets are easily accessed by unzipping and folding back the top cover. Each tablet can be easily removed and adjusted into your desired position. This allows you to customise the mattress to be as soft or supportive as you need, depending on your individual pain needs.

How will I know what combination of tablets to have?

With Nrem's clever design it is really easy to adjust the mattress and try the different combination of tablets. We recommend that to begin with you lie on your mattress in your normal sleeping position and then work out what tablets will work best for you in each area. If you are stuck we do have some recommended set ups on our website (https://tweakslumber.com/pages/nrem-setup) or you can contact us directly and we will be happy to help.

Can I buy extra foam tablets?

Certainly. We want you to find the perfect set-up to suit your individual needs. During your first 100 nights, we can provide additional foam tablets to you free of charge. After this, you can purchase any additional tablets you require for a small fee. Simply get in touch and we can arrange this for you.

Does it work for side sleepers?

One of the stand out features of the Nrem mattress is the 5 zone tablet system. This feature allows people who suffer with chronic pain issues to sleep on their side comfortably and works better than your general orthopaedic mattress. Not only is it suitable for side sleepers but also offers great comfort and support for back and stomach sleepers.

Is the mattress anti-dust mite?

Unlike other conventional mattresses Nrem is perfect for those looking for a hygienic and allergy friendly mattress. With it’s unique design our mattress allows you to easily unzip the cover for washing and remove the individual foam tablets. These too can be washed and the inside of the mattress can be vacuumed and cleaned to help combat and remove dust mites and other unwanted bed bugs.

How It's Made

What is the Nrem made of?

Designed exclusively for chronic pain suffers the Nrem mattress has been engineered to give you the best night’s sleep without compromising on comfort or quality. Inside the mattress is a 2000 pocket sprung base and our unique, triple density reflex foam tablet support system. This is topped with a thermo regulating Viscoool foam layer for extra comfort and coolness. The mattress is finally encased in our luxury, cover which can be removed and machine washed for easy cleaning.

What is reflex foam? How is it different from memory foam?

We use reflex foam in our mattress as opposed to traditional memory foam. Reflex foam is different in two main ways. It’s much more responsive to your body meaning it adjusts instantly when you change position during the night and bounces back to its original shape faster. Reflex foam doesn’t get as warm as memory foam so it can keep you cooler at night.

How does the Viscoool layer regulate temperature?

We understand that many chronic pain sufferers find themselves waking during the night as a result of overheating or night sweats. Being too hot makes it difficult to get a good night’s sleep, that’s why we’ve incorporated Viscoool’s thermo regulating foam in to our mattress.

Made from a blend of natural materials including soybean oil and a natural balm, Viscoool foam has a unique open pored structure that helps to reduce heat build-up and allows air to circulate freely within the mattress. This allows you to stay cooler for longer so you can sleep comfortably all night long.

Does your mattress contain latex?

Our mattress is completely latex free which makes it perfect for those that suffer from latex allergies.

Who manufactures the Nrem?

All Nrem mattresses are made right here in the UK by one of the leading manufacturers Breasley. Based in North Manchester, Breasley have been producing quality mattresses for over 40 years with state of the art machinery and a skilled workforce with years of experience in the industry. You can be confident in the quality of your mattress when ordering from Nrem.

Is the Nrem mattress environmentally friendly?

We are dedicated to minimising our environmental impact. All Nrem mattresses are made in the UK and are local to us here in Manchester, helping to reduce our carbon footprint. The few returns we do receive are either donated to charity or broken down and the components recycled individually for future use in other industries.

How is it tested?

We have thoroughly examined our Nrem mattress with the use of extensive roller testing to ensure it is made to last. The Nrem has performed well in all tests and has been placed in the top category for foam settlement and dipping, meaning you can get your best night’s sleep for years to come.

What safety certificates do you have?

The Nrem mattress has been tested in line with UK law and meets all UK health and safety requirements. It is certified under the Furniture and Furnishing Regulation Act 1988. For more information on our safety certificates please contact us directly.

Delivery

How much does delivery cost?

At Nrem we believe in good value and service. With no hidden charges, we offer all our mattresses with a free two man delivery service to mainland UK.

Please note for highlands, channel Islands, and other non UK mainland regions a delivery charge may be incurred.

How long does delivery take?

For all mainland deliveries we aim to deliver your Nrem mattress within 5 to 8 working days of your order confirmation email. Once placing your order you will be contacted within 48 hours to begin booking in your delivery and arranging your delivery date. Please note that for N. Ireland, Scottish Highlands, and Channel Islands delivery may take slightly longer.

How do you arrange delivery?

Once you have placed your order you will receive an email or SMS confirmation from our delivery team within 2 working days. You will then be given an option to select your desired delivery date or to contact our delivery team and arrange a more convenient date.

Closer to your delivery date you will be contacted by our delivery team to confirm your delivery and to book a convenient time slot on your chosen date.

Can I add extra delivery details?

Certainly, if you have any specific delivery instructions please leave a note when placing your order or email info@tweakslumber.com and we will do our best to help.

How will my mattress be delivered?

All our mattresses are delivered by our first class two man delivery team. Your mattress will be delivered to the room of your choice, placed on your bed, and all packaging removed. We will even remove your existing mattress for you too – please make sure to add this service at the checkout if you wish to use it.

Can I choose my delivery date?

After placing your order our delivery partners will give you a range of delivery dates to choose from. If, for any reason none of the delivery dates suit you, you will be able to contact our delivery partners to arrange a more convenient date.

Will you take my mattress to my bedroom?

Yes, your Nrem mattress will be taken to the room of your choice by our two man delivery team, placed on your bed, and all packaging removed and disposed of.

Where do you deliver to in the UK?

We deliver free of charge to all UK mainland postcodes and N. Ireland.

For any non UK mainland postcodes please get in touch with us and we will be happy to provide you with a delivery quote.

Will you take away my old mattress?

If you need your old mattress taking away, you can select this option at the checkout for a small additional fee.

Please note we will not be able to collect your mattress if not informed prior to delivery.

Returns

What is your returns policy?

At Nrem we offer all our customers a generous 100 night money back guarantee.  This gives you 100 nights from the date of delivery to try the mattress in the comfort of your own home and make sure it’s right for you. If you find the mattress is not suitable for you, simply get in touch with our customer service team and we will arrange to collect your mattress free of charge and refund you in full.

What is the returns process?

If you wish to return your Nrem mattress simply contact customer services at info@tweakslumber.com and we will arrange collection. This is usually completed within 5 to 8 working days and once collected we will issue you a full refund.

Do I have to pay for the return?

Certainly not. During the 100 night trial period, any mattress that is returned will be done so completely free of charge.

Who will remove my mattress if it’s returned?

Our delivery partners will do all the work for you when returning your mattress. Please ensure that the area is clear and accessible and they will package, remove and carry the mattress for you.

Do I need to keep the packaging when the mattress is delivered?

No, there is no need to keep the packaging when your mattress is delivered.

Payment Plan

How do I order on the interest free payment plan?

Select your mattress size and click ‘order now’. Once your in your shopping cart, look out for the DivideBuy button and click to start your 60 second application. If you don’t already have an account with DivideBuy, you will need to register as part of your application.

What happens once I have ordered on the payment plan?

You’ll receive an immediate response with the outcome of your application. Once you’ve signed online using an e-signature and paid the first instalment, we’ll process your order. Over the next 48 hours you’ll be contacted by our delivery team who will book in a date to deliver your new mattress to you.

What are the requirements for credit?

Be aged between 18 and 75 Be a permanent UK resident and have lived at your address for longer than one year Have a debit or credit card Have a valid UK telephone number. 

Will a credit check be performed?

Yes. DivideBuy uses a third-party credit reference agency to perform a credit check. This is used in combination with your entered details and our own unique algorithm to assess affordability.

Will I have to pay a deposit?

Your first instalment is payable on completion of your order. In some instances, you may be required to pay a deposit based on a combination of your credit score, size of order and number of instalments selected.

How many instalments can I spread the Cost over?

Depending on the total value of your order and the Retail Partner, you may be able to Spread the Cost up to 12 monthly instalments.

What happens if I want to end my agreement early?

DivideBuy offers the option to repay the remaining balance on your account at any point with no additional charges or fees to pay. You can do this by logging into your DivideBuy account on our website or by calling the Customer Service Team on 0800 085 0885.

Are there any other charges or fees?

There is 0% APR interest and no setup charges, cancellation or hidden fees. DivideBuy reserve the right to add late payment fees to your account in the event of you missing payments. This is all explained in your credit agreement before you complete the checkout process.

Can I apply for credit and ship to a different address?

DivideBuy will need to approve any deliveries to addresses other than the application address. Without their approval, we will not be able to ship to a different address.

Our Customer Service

Can I test the mattress? Do you have a showroom?

To help pass on better savings to our customers and to cut out middle men costs we sell the Nrem mattress online only. This does mean that we do not have any showrooms, however with our risk-free 100 night trial we give you the perfect opportunity to try the mattress in the comfort of your own home and make sure it’s right for you.

How does the 100 night trial work?

It’s really simple. From the day of delivery we give you 100 nights to try the mattress in the comfort of your own home and make sure it is right for you. If you find you are not getting on with the mattress, let us know and we will be happy to arrange to send some additional foam tablets for you to get your desired set-up. If you wish to return the mattress, we will come and collect it free of charge and refund you in full.

What is the 10 year warranty?

We are confident in the quality of our mattress and that it will provide you with many good night’s sleep for years to come. That is why we offer all Nrem mattresses with a 10 year manufacturers warranty. You can sleep easy knowing that your mattress is protected from any physical defect or change caused as a result of manufacturing error. For more info please visit 

https://tweakslumber.com/pages/warranty-care 

What if I have a question about my Nrem mattress?

Not a problem at all. If you have any questions about your mattress or order simply get in touch with us by email to info@tweakslumber.com or call us free on 0333 003 3352 and one of our friendly team members will be happy to help.

Using and Caring for my Nrem Mattress:

When can I start sleeping on my new mattress?

There is no need to wait for your mattress to unroll or reshape before you can sleep on it. All Nrem mattress are ready to sleep on right away, so you don't have to wait any longer for your best night's sleep.

Does the mattress work with all bed bases?

Yes the Nrem works with all standard UK bed bases, including slatted, divan, and box sprung. Please check the size dimensions of your chosen mattress before purchasing.

Will I need to turn my mattress?

No, the Nrem has only one sleeping surface so there is no need to worry about turning over / flipping your mattress. To help make your mattress last longer we do however recommend that you rotate it at least once every two months.

Do these work on adjustable/electric beds?

Yes our mattresses do work on adjustable beds. We also offer a single adjustable size mattress which is slightly longer than a standard single to accommodate adjustable beds.

Can you use electric blankets with this?

Yes it is fine to use an electric blanket with our mattress.

Will I feel my partner moving?

Each side of the Nrem mattress is independent of the other. The individually wrapped pocket springs help to reduce partner disturbance and roll-together whilst the individual foam set-ups on each side of the mattress make for a personal sleep experience for both partners, with minimal disturbance.

How do I take care of my Nrem?

We recommend you take regular care of your mattress to ensure it continues to give you your best night's sleep for years to come. For full care instructions please visit https://tweakslumber.com/pages/warranty-care

How can I clean my mattress?

It’s really simple to keep your Nrem mattress clean. Just unzip the cover and remove completely from the mattress then this can be washed in the machine on a normal cycle at 30 degrees. The cover should be air dried and not tumble dried. The foam inserts inside the mattress are also removable allowing you to vacuum and air out the mattress to help combat dust mites and bed bugs.

What is a person’s maximum recommended weight for the Nrem?

Our mattresses are recommended for use by persons up to 16 stone in weight.

How deep is the mattress?

Our mattress is 25cm deep.

How much do the mattresses weigh?

The weight of the mattress depends on what size you order. The single mattress weighs 20kg; the double 30kg; king size 35kg; and super king 42kg.

Will my mattress smell when it is delivered?

As with most foam mattresses your Nrem will give off a slight odour after it’s unpacked. Don’t worry – it is totally safe and the odour will disappear after a few hours. A well-ventilated room will help speed up this process.

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Designed for Pain Sufferers

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